Emergency Services Control Center Operator

Role Summary

Industrial Service Partners Security and Emergency Services Control Center Operators are responsible for call taking, monitoring, dispatching, and coordinating Security and Emergency Services operations on our campuses.

Responsibilities

• Be able to work under stressful situations using multitasking abilities. Monitor and respond or dispatch effectively during an emergency or stressful situation, particularly fires and life-threatening incidents.
• Use good communications skills to gather and pass on information to and from clients, coworkers, and customers.
• Have adequate hearing to perform security-related jobs.
• Have a valid phone number.
• Be willing to work nights and weekends.
• Be able to physically stand, walk, or patrol most of their shift.
• Be able to provide courteous assistance, directions, and escorts in response to requests.
• Accurately document situations and incidents in report format, using clear, concise language.
• Monitor and report activity observed in person or via closed-circuit television.
• Have knowledge of common radio communications procedures.
• Work independently, without direct supervision or assistance.
• Be able to work overtime on short notice.
• Be able to work with employees and the public in a courteous but persuasive manner.
• Be able to act quickly and decisively.
• Have knowledge of state and local law enforcement techniques, equipment, and procedures.
• Have knowledge of fire suppression techniques, equipment, and procedures.
• Have knowledge of Emergency Medical System techniques, equipment, and procedures.
• Must currently own or have the ability to obtain a CPR and First Aid certification and an NYS Security Guard License.
• Must have a valid driver’s license and reliable transportation.

Requirements

• All members will be required to have at least a Medical CFR certification and a NY State Firefighter 1 or equivalent certification.
• The ability to obtain and maintain a New York State Security Guard License.
• Must be willing to be trained in Confined Space Entry and Rescue.
• Have a working knowledge of at least low angle rescue techniques.
• Be able to pass a SCBA test for fit testing and physical.
• Have no history of being claustrophobic.
• Must possess a high school diploma.
• A college degree in criminal justice, fire science, security services, or other related fields is preferred.